Help Page

You can change or cancel your order within 30 minutes of placing it. If you missed the cutoff time, reach out to us at hello@mattym.com and we’ll see if we’re able to assist you further. 

Once your order ships you'll receive an email from us with a tracking number. If you are unable to find it, reach out to us and we'll send it your way!

Unfortunately, we are not able to accommodate shipments to PO boxes.

Yes, we proudly ship out to all APO and FPO addresses.

We do! just make sure you order before 2 PM PST to ensure your order is shipped out that day. If you miss the 2 PM cut-off your order will be shipped on the next business day.

Yes, we do! Please note that duties and taxes apply and will be listed at checkout.

If your package is lost make sure to reach out to hello@mattym.com and let us know. We refund lost packages on a one-time basis.

Packages get stolen, we understand. If your package is stolen reach out to us at hello@mattym.com and we'll refund you. Please note that we are only able to refund one lost package, so if package theft is common in your area, we recommend having it shipped to a different address if possible.

We offer a 60-day return/exchange period. 60 days? Yes, we are extending the typical 30-day return policy to give you more time to decide which pieces work best for you. Because let’s be honest, a month goes by way too quickly.

To begin your return simply visit our return portal to submit your return and download your free return portal: https://mattym.loopreturns.com/

We will notify you via email as soon as we have received your return. Once the return has been processed, you will receive an email with the refund confirmation. You can also check your account page for details.

You'll be refunded once your return is scanned back at our warehouse. Most banks take about 7-10 business days to post a refund. If things are taking unusually long, feel free to reach out to us at hello@mattym.com and we’ll take a closer look.

While you can ship back to us with your own label we are not able to guarantee the safe arrival or refund of your garment.

Unfortunately, we do not currently offer store credit.

Items marked as FINAL SALE are not eligible for return or exchange. Promotional codes/prices cannot be applied to previous purchases or redeemed for cash. Offers cannot be combined with any other offer. Other non-FINAL SALE items can still be returned within our standard 60-day return window.

Each product page has the size and fit info included. If you still aren’t sure about your size, reach out to us at hello@mattym.com and we’ll help you find the perfect fit.

Most of our styles are part of limited-time collections. That being said, we may restock some best-selling items. Reach out to us for more specific dates and info on your favorite styles.

Unfortunately, we are not able to automatically notify you when an item is back in stock. If you're eager to find out when your favorite style will be back on the site email us at hello@mattym.com to get more info.

We currently do not offer gift cards, sorry about that!

You can enter your code at checkout. If something isn’t working, just reach out at hello@mattym.com to let us know.